Frequently Asked Questions

🛒 1. How do I place an order on MenLot?

Placing an order is simple!

Browse our men’s fashion collection and select your desired item.
Choose the correct size and color.
Click “Add to Cart” and then “Checkout”.
Fill in your shipping and payment information to complete your purchase.

You’ll receive a confirmation email once your order is placed successfully.

⏱️ 2. How long does order processing take?

We process all orders within 1–3 business days (excluding weekends and holidays).
Once your order is shipped, you’ll receive a confirmation email with a tracking number.

🚚 3. How long does shipping take?

USA Orders: 7-12 business days

💰 4. What are the shipping costs?

Shipping costs are automatically calculated at checkout based on your location and order weight.
We offer free shipping on selected orders and promotions — check our homepage for current offers.

📦 5. How can I track my order?

Once your order is shipped, we’ll send you a tracking number via email.
You can use that number on the courier’s official website to check your delivery status anytime.

🔁 6. Can I return or exchange an item?

Yes! We have a 30-day return policy.
If you receive a damaged, defective, or wrong item, contact us within 30 days of delivery for a replacement or refund.

To start a return, email us at help.menlot@gmail.com with your order number and details.
For full return instructions, please visit our Refund Policy page.

💵 7. When will I get my refund?

After we receive your returned item, we inspect it and process the refund within 14 business days.
Refunds are sent back to your original payment method.

🧍 8. How do I choose the right size?

We recommend checking the Size Chart on each product page before ordering.
If you’re unsure, contact us — we’ll help you pick the best fit.

🔒 9. Is shopping on MenLot safe and secure?

Absolutely ✅
Our website uses SSL encryption and trusted payment gateways (Shopify Payments, PayPal, etc.) to protect your information.
We never share or sell your data to third parties.

🕒 10. Can I change or cancel my order?

Yes, but only if your order hasn’t been shipped yet.
Please contact us within 24 hours of placing the order to make any changes.
Once the order is processed or shipped, we can’t modify or cancel it.

📞 11. How can I contact MenLot support?

If you have any questions or concerns, our support team is always ready to assist.
📧 Email: help.menlot@gmail.com
📞 Phone: +1 364-999-7956
📍 Address: 1556 Sheridan Ave, Springfield, OH 45505, USA

🧾 12. Do you offer wholesale or bulk discounts?

Yes! If you’re interested in bulk purchasing or business collaborations, please email us at help.menlot@gmail.com with your requirements.

💳 13. What payment methods do you accept?

We accept the following secure payment methods for your convenience:

Visa, Visa Electron, Mastercard, Maestro, American Express (Amex), Discover, Diners Club International, JCB

All payments are processed securely to ensure a safe and reliable shopping experience.

🎁 14. Do you offer gift wrapping or gift cards?

Yes, we occasionally offer gift packaging and digital gift cards during promotional periods.
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🧍♂️ 15. Why choose MenLot?

MenLot offers:

Premium men’s fashion products
Secure and easy shopping experience
Fast delivery and hassle-free returns
Dedicated customer support

Your satisfaction is our priority.

📩 Still have questions?
No worries — contact us anytime at help.menlot@gmail.com or call +1 364-999-7956, and we’ll be happy to assist you.